Returns

We want every bottle to earn its place on your shelf. If one doesn't, we'll make it easy.

What's your return policy?

If something isn't right, you have 30 days from delivery to return it. Gently used is fine — we know you have to try a lotion to know it's the one.

How do I start a return?

Email us through the contact page with your order number and what you'd like to return. We'll send a prepaid label and process your refund within 3–5 business days of receiving it.

Can I exchange a fragrance?

Of course. If a scent isn't you, we'll happily swap it for another collection — just tell us which one when you reach out.

My order arrived damaged.

We're sorry — send a photo with your order number and we'll ship a replacement right away. No need to return the damaged item.

What about wholesale returns?

Wholesale orders follow the terms in your partner agreement. Reach out to your account rep and we'll make it right.

Ready to start one? Contact us with your order number.